Arrival Policy - Please be 10-15 minutes early for your scheduled appointment. This allows you the time to fill out client forms and discuss your needs with your therapist and start your session on time. Appointment time slot includes getting undressed, receiving massage, and getting dressed. To reduce time in the office filling out paperwork schedule your massage online and fill out the proper paperwork forms. 

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Late Arrival Policy - If you are late your time will be shorted to comply with our schedule. We will not be able to extend your session and the original price will be charged. If for any reason your therapist is late your price will be adjusted accordingly. 

 

Cancellation Policy - Please provide a 24 hour notice if you need to cancel or reschedule your appointment. Failing to do so withing the 24 hour time will result in having to pay 50% of the price for the cancelled appointment, and having to prepay in all future massage appointments. We understand that there are emergencies so please let us know and we will adjust the price accordingly.

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No Show Policy - Clients who do not show up for a scheduled appointment will result in having to prepay for all future massage sessions, be charged full price for for the missed appointment and/or could be dismissed as a client. 

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Professional Boundaries Policy - River Rock Massage Therapy is strictly for therapeutic massage, any sexual advances during the massage will end your session, the original price will be charged and you will be terminated as a client.